Terms & Conditions

Our Estimates consider all aspects of design, fabrication, materials delivery and
installation. They are based on our extensive previous experience in carrying
out large works and site-fitting. In most cases, charges are unlikely to deviate
from those quoted. However, within reason, additional charges may be payable
in the following circumstances:

~ if the scope of our work changes during the project
~ if new information arises that was unavailable at the time of quoting
~ if the project undergoes significant delays not of our making

In all cases, we will do our utmost to make you aware of the cost implications as
soon as any new circumstances arise.

Should any expenses be incurred, they will be agreed in advance and billed
accordingly.

Deposit payments are due immediately upon receipt, and then the remaining
amounts within 14 days of invoice being received.

We will not be liable or responsible for any failure to perform, or delay in
performance of, any of our obligations under a Contract that is caused by an
Event Outside Our Control.

(a)    we will contact you as soon as reasonably possible to notify you;
and
(b)    our obligations under a Contract will be suspended and the time
for performance of our obligations will be extended for the duration of
the Event Outside Our Control. Where the Event Outside Our Control
affects our delivery of Products to you, we will arrange a new delivery
date with you after the Event Outside Our Control is over.
(c)    You may cancel a Contract affected by an Event Outside Our
Control which has continued for more than 30 days. To cancel,
please contact us. If you opt to cancel, you will have to return (at our
cost) any relevant.

Our products are built to last. We guarantee our work for 1 year against all
workmanship defects.

At the same time, wood is a natural material, and as such will do what it needs
to adapt to its environment, even after we’ve dried it and cut it straight etc. We
want to see it continue to flourish in its new home, so we will check in with you
after your purchase to make sure it’s behaving.

We also offer a refinishing service, just ask us for a quote.

Cancellations and amendments must be received in writing.

Situations change and we acknowledge that in some cases amendments to the
original designs are inevitable.

If you wish to amend or cancel your order you must do so in writing, either by
email at: contact@woodlabstudio.co, or by post to: Al Tempest, Woodlab,
Woodlands Yard, Dartington, Totnes, TQ9 6NS

If you request a refund, we will refund the amount you paid for your goods
excluding the original deposit, delivery and the charge for returning the goods
(unless they are faulty or damaged). The delivery charge is non-refundable. If
you fail to take reasonable care of the goods before they return to us and this
causes damage or deterioration of the products, we will charge you for the
reduction in value.

For bespoke items and larger contracts, as described in our payment schedules
above, work will only commence on receipt of a deposit. If the project is
cancelled after that time, a refund may be claimed but only after any design
time, labour or material costs already invested in the work are deducted.
It is the customer’s responsibility to ensure that all measurements of furniture
purchased are checked to ensure accessibility. Any item of furniture that we are
unable to deliver as a result of problems involving access that were not
mentioned in writing at time of order will not be refunded.

We will work out the cost of delivery as part of your quote, once your order has been received, based on the delivery address and the level of service you require.

Often we will deliver large items ourselves to ensure safe passage. For customers further afield, we will contract trusted professionals. Collection and delivery can also be arranged by you.

We’ll let you know soon as your furniture is ready for collection from our premises. You will own the furniture once we have accepted your order and you have made payment of the cost of the furniture. The risk of the furniture will pass to you as soon as soon as you have collected it from us.

All the work that goes into the design of your furniture, including the design of the final product, is our intellectual property, and sharing our designs with you does by no means transfer ownership to you or anyone else. You’re not permitted to sell, share, licence, distribute, exploit, publish (or any similar activity) our designs without our prior written consent.

Thank you for considering our Woodskills at Woodlab courses. When making a booking you will be asked to confirm you have read and agreed to these terms and conditions.

While we will gladly register your interest for a particular course, your place can only be secured on receipt of payment. Either the whole course fee or the first instalment. See section below.

Once booked you will receive a confirmation email from us. It will outline what you’ll need to do before the course starts. Please read it carefully.

All courses are beginner friendly unless otherwise stated. All attendees must be at least 18 years old. In some circumstances it might be possible to accommodate younger attendees accompanied by an adult, but please call us to discuss this. All course bookings must be made by the adult.

If you have physical/mobility difficulties that might preclude you from standing and working at a bench, please call us and we will do our best to meet your requirements.

Most of our events and courses have an option to pay by instalments. Single day and weekend workshops can be paid in two instalments. A deposit of half the course fee is taken at the time of booking and the rest is taken a month before the course starts. We have a payment plan option available for our 10-month Journey to Making course too. We offer 4 instalments of £680. The first is taken at the time of booking. The next 3 are spread over the duration of the course.

For all instalment payments options, look for the ‘Payment Options’ section at the bottom of each course booking form.

By entering into a payment plan with Woodlab, you are agreeing at the time of booking to pay the total price of the course in separate instalments. This is not a ‘pay as you go’ option – once your initial payment is confirmed you are obliged to meet each scheduled payment. This is the case even if you are unable to remain on the course after its commencement. All cancellation and refund terms and conditions (outlined in the section below) are applicable regardless of whether you are paying in full or by instalments.

For Journey to Making, if you pay by instalments and cancel less than 8 weeks before the course starts, you are obliged to pay a proportion of the course fee (see REFUNDS below), in this instance the remaining amount can be paid off in three smaller instalments or in one single payment. This will be agreed with you at the time of cancellation.

If you have to cancel your booking please notify us as soon as possible. Do tell us the circumstances of your cancellation and we’ll do what we can to help you. You are welcome to phone us, but please follow this up with confirmation in writing. Transferring on to another course (should you wish to do so) may be possible subject to availability. Refunds are available depending on the timing of your cancellation (see REFUNDS below).

Please note – we only accept changes or cancellations from the person who made the booking.

If you cancel more than 4 weeks (no less than 28 days) before the start of the course and do not transfer to another course, you will be refunded the course fee minus a £25 administrative fee. For the Journey to Making course it is more than 8 weeks before the start of the course, no less than 56 days.

If you cancel less than 4 weeks before the start of the courses we will refund you 50% of the course fee. If we manage to fill the space made by your cancellation, then we will refund you the remaining amount minus a £25 administrative fee. For the Journey to Making course it is less than 8 weeks before the start of the course.

If you cancel less than 2 weeks before the start of the courses we will not be able to refund you the course fee. If we do manage to fill the space made by your cancellation, then we will refund you the course fee minus a £25 administrative fee. For the Journey to Making course it is less than 4 weeks.

If you cancel after the first session on a multi-session course, we will not be able to refund you any proportion of the course fee.

If you have opted to pay in instalments for multi-session courses (such as Journey to Making) and cancel, you are still obliged to pay any money owed – either in one lump sum or in reduced instalments.

We aim to refund within 14 days of receiving written notice of cancellation from the person making the booking.

We will allow a change of attendee up to the point the course starts provided the new attendee meets our minimum age requirement (or any other criteria specified in these Terms and Conditions). The new attendee will need to confirm their inclusion in the course in writing. This confirmation will be taken as an agreement to these Terms and Conditions.

Woodlab reserves the right to cancel any course at short notice if it becomes necessary to do so. In that event, you will be notified as soon as possible, and advised of options for transferring to another course at no extra charge or if you prefer to withdraw your booking, a full refund will be made.

We will make every reasonable effort to complete the course on time (and in accordance with your booking). We cannot, however, be held responsible for any delays if an event outside of our control occurs.

We reserve the right to alter/change the course content as described on the website in line with continuing course developments and improvements. Most of these changes will be minor. Any substantial changes will be communicated to attendees prior to the start of the course.

We will provide health and safety instructions at the beginning of each course and on each machine and tool before you use them. In making a booking, you agree to abide by these instructions.

We constantly assess and update the safety procedures on our courses, and have a rigorous safe system of work in place in our workshop. Nevertheless, by making a booking you accept that you are undertaking the course and using our tools and machinery at your own risk.

On this 10-month course you will be working alongside many others on the course. Every one of you plays a part in creating a safe working environment in the workshop. To this end, please watch this video of Woodlab’s Health, Safety, and workshop etiquette. The video was produced for our members, but much of it is just as relevant to a group of 8 students sharing a space and machinery.

In the weeks leading up to the course, we will write to you outlining our commitment to Health and Safety in the workshop (and your role within that). It will include a further request to watch the video, and your confirmation in writing that you’ve both read the email and watched the video.

Please note that our short courses are taught by professionals and have been designed to introduce you to modern machines, techniques and processes in contemporary woodworking. The aim is to enthuse you with the potential of woodwork, not to give you comprehensive machine training and experience – which takes many months. To this end, the workshops do not act as induction training to use our machines unsupervised, nor do they give you all the necessary skills to conduct yourself in a workshop or work professionally in the industry. In this regard, we cannot be held responsible for any woodwork related accident or injury in the aftermath of our courses.

Members who use Woodlab’s facilities are professional makers and/or have certificated machine training from recognised educational organisations. For any student keen to work in the woodwork sector, we strongly advise and encourage further certificated training in woodwork. Once trained up we’ll gladly welcome you in!

We aim to create an environment that feels safe and respectful of everyone in a class. We welcome any input from course attendees in that endeavour.

Ours is a large well-ventilated workshop. Currently it is not obligatory to wear a mask, but we will respect your wish to do so. We do ask that you respect people’s space and, as you will be working with others for hours at a time, we ask that if you feel ill or have symptoms in line with Covid19 then please call us as soon as possible. We will aim to re-book your place on a later course. The government policies on mask wearing, distancing, testing and self-isolating frequently change and as such our policy on Covid19 safety is always under review and may be modified accordingly. If it does, we will contact all who’ve booked.

Any personal data provided to Woodlab by course attendees will be stored and processed for the purpose of administering the course. Such personal data will be processed by Woodland Presents in accordance with the Data Protection Act 1998 and will not be transferred to any third parties. Any questions or subject access requests from a course attendee in relation to their personal data should be sent to woodlab@thewoodland.co or made in writing to Woodlab, Woodlands Yard, Dartington, TQ9 6NS. The data controller in respect of the course attendee’s personal data will be the Woodland Presents Team.

If you have any questions regarding these terms and conditions, please contact us at woodlab@thewoodland.co

Woodlab is owned and operated by the Woodland Presents, a company limited by guarantee. It is a workshop and community of individual businesses under one roof. Both users and course attendees are given access to the workshop, kitchen, toilet and Woodlab’s WiFi.

While using these facilities, course participants must adhere to the following terms and conditions. Woodlab Staff and Course tutors have the right to refuse or terminate the attendance of any course participant or membership if they breach these Terms.

So, to make sure everything runs smoothly and harmoniously, members, users and course attendees shall ensure they:

• Use Woodlab’s facilities appropriately and in a responsible manner
• Are aware of the space and needs of others
• Are polite and courteous in their interactions with other attendees and users of Woodlab.
• Do not permit any persons who are not users or course members to access Woodlab or use its facilities
• Comply with any notices sent to them by Woodlab
• Notify their tutor immediately upon becoming aware of any:
  – injury, incident or accident which occurs at Woodlab; or
  – fault, error or problem with any of the tools, equipment or facilities provided by Woodlab; or
  – breach of these terms by themselves or another course attendee
• Continue to wear the appropriate clothing and personal protective equipment (PPE) as instructed by the tutor when working with powered tools or machinery.
• Do not work alone. There must always be at least two people in the workshop.
• Only use the tools and machinery that they have been inducted on during the course. Use of machinery prior to a course introduction will result in immediate termination of attendance.
• Leave the area surrounding the work benches clean and tidy at the end of each day. Woodlab will supply a hoover and brushes, as well as rubbish disposal facilities.

Any personal data provided to the Woodland Presents or Woodlab members by course attendees will be stored and processed for the purpose of administering the course. Such personal data will be processed by Woodlab in accordance with the Data Protection Act 1998 and will not be transferred to any third parties. Any questions or subject access requests from a course attendee in relation to their personal data should be sent to woodlab@thewoodland.co or made in writing to Woodlab, Woodlands Yard, Dartington, TQ9 6NS. The data controller in respect of the course attendee’s personal data will be the Woodlab.

If you have any questions regarding these terms and conditions, please contact us at woodlab@thewoodland.co.